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Please choose carefully, as refunds are not normally given where you have simply changed your mind or made a wrong decision.
Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:
- The goods are faulty;
- The goods are wrongly described;
- The goods are different from a sample shown to you; and/or
- The goods do not do what they are supposed to do.
These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by a manufacturer. Choice between a refund, exchange or credit will be available in the event of one or more of the above circumstances.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.
Consumer Guarantees do not apply where, in our reasonable opinion, the goods become unacceptable due to fair wear and tear, or the customer’s misuse, failure to use the goods in accordance with manufacturer’s instructions, or failure to take reasonable care.
Where you have an issue relating to your order, please contact us immediately on (02) 9683 7222.
This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory law.